Refund Policy

Refund Policy:

  • Returns – The product amount and 100 for courier will be added as points to your Fitit India account as F-pesa
  • Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
  • Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
  • Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.
  • As we do not have a reverse pickup facility yet, we will provide you with Reward Points worth Rs. 100 for the shipping charges borne by you.
  • Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.