Returns – The product amount and 100 for courier will be added as points to your Fitit India account as F-pesa
Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.
As we do not have a reverse pickup facility yet, we will provide you with Reward Points worth Rs. 100 for the shipping charges borne by you.
Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
We update our customers via email once we initiate the refund procedure.
Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.